© Copyright 2016-2019 Empire Ride International. All Rights Reserved.
Empire Ride International Terms and Conditions
Please remember, our terms and conditions are created for the Safety of our passengers, employees, others and equipment.
By making your reservation with Empire Ride International , you agree to be bound by the following terms and conditions:
Credit card required for all reservations. All credit cards will be verified for the quoted price, before vehicle leaves the base
(our office). All credit cards will be ID verified. We do not except credit cards provided by a third party, unless we have verified
owner and approval from the owner in writing. The customer will be charged at the completion of the service. We accept all
major credit cards. Additional charges, including, but not limited to "Additional Wait Time", "After hours", "Overtime", "Gratuity",
"Fuel Surcharge", "No Show" and other fees, will be itemized on the invoice. Corporate accounts will be charged an additional
5% if payment was made by corporate credit card.
To make reservations, please call us at our toll free number 1-888-880-4470 or email us at email@example.com. Upon receipt
of your reservation request, subject to availability, we will email or fax your confirmation in writing. Reservations are not valid,
unless you have a written confirmation from Empire Ride International. We recommend that you make your reservation at least
48 hours prior to the actual pick-up time. However, last minute reservations are possible depending on vehicle availability. To
avoid misunderstanding, please check your confirmation carefully. If you find any mistakes in the confirmation letter, please
contact us immediately. Our drivers will be routed by the information on the confirmation letter, such as pick up address and
pick up times. Cancellation are accepted by phone only.
Cancellation Policy: Cancellation are accepted by phone only. Empire Ride International required that all cancellation be
received 2 hours prior to scheduled pickup time. If you have not contact Empire Ride International within the 2 hour cancellation
time frame, you will be charge the full fare including the gratuity.
Change Policy: Empire Ride International required that all changes be received by phone at least 2 hours prior to pickup
time. If a change can not be accommodated and result in a cancellation you will be charged full fare including gratuity for the
Hourly Reservation - Overtime:
Please ask your driver, if it's possible to go over the reserved time. Approval of the overtime is not guaranteed, it depends on
vehicle availability. A 15 minute grace period is allowed following the reserved time. Hourly charges, including all applicable
No deposits are required to make a reservation if the customer provided a valid credit card. All credit cards will be owner
verified by ID.
Other charges will apply for damaged vehicle such as: broken glassware, electronic equipment, carpets, bars, lights, seats, etc.
There will be non negotiable charge of $500 for vomiting inside the vehicle
We are not responsible for articles lost, stolen, damaged, or left in our vehicles. You expressly waive any and all notice from
Empire Ride International regarding any lost, stolen, damaged or belongings left in our vehicles, or the disposal of same.
Please check for your belongings before leaving the vehicle.
The client assumes full financial liability for any damage to our vehicle, caused during the duration of the rental by them or any
members of their party. A damage fee of $250.00 will be charged if the client or any member of their party causes any damage
to the vehicle, interior or exterior, electronic equipments, etc. In addition to the $250.00 damage fee, the client will be charged
the actual cost of repair or replacement of any damaged parts and materials and will be responsible for vehicles down time at
the rate of $250 per day during the repair. The repair or replacement of any damaged items shall be at the sole discretion of
Empire Ride International.
Drug Use / Smoking Prohibited:
Smoking or drug use prohibited inside our cars. Any use shall result in termination of the transportation and a charge for the full
quoted price and other occurring charges.
Please refrain from excessive drinking, be respectful to the chauffeur, refrain from the use of foul language, and unacceptable
behavior - it will lead to termination of the transportation. Quoted price and other occurring charges such as any damages to
the property of Empire Ride International, and its employee’s well being, applicable attorney fees, court expenses, etc. will apply.
No Liability: We are not liable for circumstances beyond our control, including weather, road conditions, mechanical
We reserve the right to refuse service to anyone without explanation.
Empire Ride International reserves the right, at its sole discretion, to change, modify, add or remove any portion of this
Agreement in whole or in part, at any time, without prior notice. Changes to these Terms and Conditions will be effective when
notice of such change is posted.
Terms and Conditions shall be deemed complete and effective upon posting on www.empireride.com
Thank you for your cooperation
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